Zentrum PlenaVita GmbH und PlenaVita Glasi AG

Content of this privacy policy

In this privacy policy, we inform you about how and for what purpose we collect and process personal data about you when you inform yourself about our range of services, apply to us or use our services.

Person responsible for data processing

PlenaVita is responsible for the data processing described in this privacy policy.

If you have any questions or if you wish to exercise your data protection rights, please contact us at Info@zentrumplenavita.ch.

Provision of our health services

Data collection in the context of the provision of healthcare services in the practice.

In connection with your treatment in our practice, we process general personal data and health data.

On the personal data form (physical or digital form) for admission as a patient, you provide us with general personal data (name and contact details). You also provide information about the doctors who are treating you and about your insurance policies. We can also access some of these personal data (patient master data) directly via your insurance card or a database of your insurance company.

In the course of providing services, we process your health data. This includes information about your past or current health status, physical therapy and therapy progress, and utilization of and billing for supplemental health care services.

Health data (in the form of text, images, sound or video) is collected or created by our therapists during examination or treatment in the office. In addition, we receive health data from physicians who refer you to us or who have treated you previously.

Communication with you, informationand other services

Personal data processed during communication

When you contact us via email or by phone, submit feedback or inquiries via the feedback form on the website, apply for a job, or register for physical therapy, a consultation, our events or courses, we collect the information you provide to us.

This includes general personal information such as first name, last name, email address and phone number. If we offer online appointment booking, we collect the personal data you provide in order to administer the appointment booking.

On our feedback form, you can provide information about the reason for your physiotherapy. Submitting feedback and providing health information in this context is always voluntary. When you apply for jobs, we collect your resume and other information about your qualifications, which you submit to us as part of your application file.

Provision and use of the website and online portal

Use for information

You can find out about PlenaVita and our range of services on the website without telling us who you are. As with any connection to a web server, the server on which we have the website and online portal provided automatically logs and stores certain technical data for a short time. This includes the IP address and operating system of your device, the date and time of use, and the type of browser you use to access the website or online portal.

Use of our online portal

We offer you an online portal ("Patient Portal") for easier communication and administration with us. When you fill out a form via the online portal or register as a user on the online portal, we collect the information you provide to us. This includes general personal data such as name and contact details as well as personal information that you enter, upload, generate, store and process when using the online portal. The provision of health data in this context is always voluntary. Without the provision of health data, it may not be possible to use all functions in a meaningful way.

Web analytics

We use web analysis services (currently Google Analytics) to evaluate the use of the website and obtain information for its optimization. The web analytics services we use collect and store user data using cookies. Before they are transmitted to a server outside Switzerland/EU/EEA, the requesting IP addresses are shortened. We thus do not transmit any personal data to the providers of the web analytics services abroad.

In addition, we use cookies to analyze the use of the website and to obtain information for optimizing the website.

Note on the use of cookies

We use cookies, tags, and similar technologies on the Website to provide you with the best possible user experience and to help us improve the Website. Cookies are text files that are downloaded to your computer or mobile device when you visit a website or use an app.

Some of the cookies we use are necessary to provide certain features of the Website. In addition, we use cookies to analyze the use of the website and to obtain information to optimize the website.

You can instruct your browser not to accept cookies or ask you each time before a cookie is set. You can also delete cookies on your device by using the appropriate function of your browser.

Use of our social media company pages

On our company pages in social media you will find posts about current developments at PlenaVita as well as our range of services. The social media providers collect and analyze usage data such as the number of visitors and demographic information about the visitors to our company pages.

We receive evaluations from the social media providers based on this data. These contain only aggregated or otherwise sufficiently anonymized data. Only the respective provider can identify you on the basis of the usage data collected. Therefore, please observe the data protection information of the respective provider.

Use and optimization of our newsletter

If you are interested in our newsletter, we collect the information you provide to us. This includes general personal data such as first name, last name and e-mail address.

You can inform us at any time that you do not wish to receive our newsletter or other general information in the future. To do so, please use the unsubscribe link at the end of the newsletter.

Our handling of your personal data and your rights

For which purposes we process your personal dataand on which basis

We process your personal data primarily to inform you about our range of services and to provide, document and bill our services in accordance with our contractual and legal obligations.

• In addition, we process your personal data for the following purposes:

• Answering your inquiries and communicating with you

• Processing your registration or appointment request

• Education and training purposes (whereby we anonymize case histories for non-internal use)

• Responding to and processing job applications

• Evaluation and optimization of our services

• Analysis and optimization of the use of the website and the online portal

• Informing you about new developments from us as well as offers from us (e.g. via our newsletter; whereby you can inform us at any time that you wish to refrain from receiving such information in the future)

• Optimization of our posts on our social media company pages

• Fulfillment of legal obligations

• Enforcement of legal claims

As a regulated healthcare provider, we are required by law to document and account for our services in a traceable manner. We also need to process your personal data (including health data) in order to fulfill the treatment contract with you. In addition, we are subject to statutory retention obligations. With regard to the other processing purposes mentioned, we have a legitimate interest in processing your personal data that corresponds to the purposes. On this basis, we process your personal data if and to the extent that the applicable data protection law requires a legal basis or justification for the lawfulness of the data processing in general or for specific processing activities.

How we store and protect your personal data

We store your personal data only to the extent and for as long as necessary to fulfill the purposes described in this privacy policy or to comply with legal obligations. In the interest of the integrity and confidentiality of personal data, we take appropriate technical and organizational measures. In accordance with our risk assessment, we implement in particular access controls, access controls as well as procedures for the regular review, assessment and evaluation of the effectiveness of the measures.

With whom we share your personal data

We disclose your general personal information and health information to the following categories of recipients:

• internally to healthcare professionals who care for and treat you in our practice

• to doctors or other external health professionals and institutions involved in your treatment (e.g. hospitals).

• Your health, accident or supplementary insurance.

These data transfers are necessary so that we can provide, document and bill our services professionally and in accordance with our contractual and legal obligations. Unless you inform us otherwise, we will assume that you agree to the exchange of reports and other information about your state of health with healthcare professionals involved in your treatment.

We also disclose your personal data to the following categories of recipients based on legal or contractual obligations, for the provision and billing of our services or in your recognizable interest: external service providers and, if applicable, legal representatives, authorities and courts.

Place of processing

We store and process your personal data primarily in Switzerland and the EU. For certain additional services (e.g. newsletters), we also use service providers who process your personal data in the USA.

We transfer data to the USA on the basis of standard data protection clauses or other valid transfer mechanisms (e.g. necessity for contract fulfillment) that are available under the applicable data protection laws.

Your rights in relation to your personal data

You have the following rights in relation to personal data concerning you:

• The right to obtain information about which personal data we store about you and how we process it

• The right to receive or transfer a copy of your personal data in a common format

• The right to correct your personal data The right to delete your personal data

• The right to object to the processing of your personal data

Please note that legal requirements and exceptions apply to these rights. To the extent permitted by law, we may refuse your request to exercise these rights. You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

How we can change this privacy policy

We may change this privacy policy at any time, especially if we change our data processing practices or if new legislation becomes applicable. The version provided on our website applies in each case.

Zentrum PlenaVita GmbH and PlenaVita Glasi AG
Wislistrasse 12
CH-8180 Bülach